Sept. 3rd - Latest Update

I contacted DirecTV again yesterday, with very specific information regarding the problem, the explanation provided to me from the first tech support agent, etc. The first response I received was the same old bulls**t email response, which was so "sweet" I had honey dripping down my screen!

I wrote back and politely, but strongly requested that my letter be elevated to an engineering agent. I just received the following reply via email:


"Subject
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RE: ONGOING KNOWN PROBLEM WITH HR-21 DVR [Reference #: 080902-004050]

Discussion Thread
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Response (John B ID U6003) - 09/03/2008 08:32 AM
Dear Mr. Greene,
Thank you for writing back. I'm sorry you're having problems with your HD DVR recording programming. DIRECTV is working on a permanent fix, but at this time we cannot provide you with an estimated time of resolution. We will fix this as quickly as we are able to. In the mean time, please ensure that you have the latest software available which is Version x255. To do this, simply hold on to the "info" button for a few seconds, and it will bring up your system information.
If you have any further questions, please call 1-888-667-7463 and choose the option to speak to a technical assistant. You may also find some helpful information at the DIRECTV Technical Help forums on our web site. Just visit http://forums.directv.com/pe/index.jsp to find answers to your questions.
Thank you for your patience and understanding.

Sincerely,
John B. U6003
DIRECTV Customer Service"

So once again, we see that DirecTV acknowledges that they have a major problem, but do not know how to fix it nor when it will be resolved. And I drop over a "c-note" every month to have the privilege of putting up with this crap.

So know that you are not alone and they do not know how to fix this!

SteveG